Workplace conflict may sometimes arise within even the most harmonious organisations. Such conflict can disrupt the mental wellbeing, good relations and positive mindset of the workforce. Complementing your organisation’s grievance procedures, Carecall can help minimise and resolve conflict in two ways:
- our comprehensive training/coaching portfolio includes relevant topics for managers such as Managing Conflict and Managing Difficult Behaviour
- an employee (through their manager) or the employer can request our informal Independent Mediation service
During mediation, an independent Carecall consultant conducts an impartial, confidential mediation between all parties in dispute. The mediator will acknowledge the legitimacy of each party’s position while helping them move to a mutually acceptable resolution, restoring good relations as soon as possible.
Engaging in mediation is important in the current legal context, where an industrial tribunal may take a critical view if an employer cannot demonstrate adequate informal efforts to resolve a dispute before it comes before them.
Carecall has all this and more to offer. Our hallmark is flexibility of response to each organisation’s particular needs; please do talk to us about yours by contacting John Conaghan or Gavin Megaw in the first instance.