Resolve a Workplace Conflict
Even in the most harmonious organisations, conflict can arise between individuals at the same or different levels of the organisation. Such conflict can disrupt the mental wellbeing and positive mindset of people and teams. Carecall can help to resolve conflict in two ways:
- our comprehensive training/coaching portfolio includes topics for managers such as Managing Conflict and Managing Difficult Behaviour
- our Independent Mediation service can be requested by any employee, through their employer, or instigated by an employer
In mediation, an independent Carecall consultant conducts an impartial and confidential mediation between all parties in dispute. The mediator will acknowledge the legitimacy of each party’s position while helping them move to a mutually acceptable resolution of their dispute. The aim is to defuse conflict and restore good relations as soon as possible.